The Challenge for Agencies

Police departments, sheriff’s offices, and 911 dispatch centers across the country are increasingly tasked with daily welfare checks for seniors and people living alone. These checks are essential for safety, but they also take valuable time and manpower that could be directed toward urgent calls. For many agencies, the reality is a difficult trade-off: maintain a high-touch program for vulnerable residents or keep staff available for emergencies.

Manual wellness calls require officers or volunteers to make each call, track responses, and follow up on no-answers. It’s a noble effort, but it’s also labor-intensive, prone to delays, and limited by staffing capacity. That’s why agencies nationwide are turning to automated welfare check technology like ConfirmOk to bridge the gap.

How ConfirmOk Works for Agencies

ConfirmOk is a cloud-based daily check-in system designed to automate the welfare check process from start to finish.

  1. Daily Outreach Without Manual Dialing Residents enrolled in the program receive an automated phone call (or text) at their scheduled time each day. No officers or staff need to manually place the call.
  2. Simple Interaction for Residents Recipients confirm they are safe by pressing a button or responding verbally. The process is quick, familiar, and works on any phone—no app or internet required.
  3. Instant Alerts for Missed Check-Ins If a resident doesn’t answer after multiple attempts, ConfirmOk immediately notifies the agency or designated responders. This ensures real-time awareness and rapid follow-up.
  4. Detailed Reporting and Accountability Agencies get a secure dashboard with participation data, response logs, and follow-up status—making it easier to meet reporting requirements and demonstrate program impact.

Real-World Agency Use Cases

Plano, Texas – Care Call Program

In Plano, TX, ConfirmOk powers the Care Call program run by the city’s 911 dispatch and community services. The system automatically checks in with enrolled seniors daily. If someone misses a call, the care team follows up immediately, and if still unreachable, the police are dispatched for an in-person welfare check. The program saves dozens of staff hours each month while ensuring seniors get help quickly.

Salem, Massachusetts – Police Department Check-Ins

The Salem Police Department uses ConfirmOk to manage daily calls for at-risk residents. The system not only handles the outreach but also local law enforcement when a senior is unreachable, improving coordination between public safety and loved ones.

Key Benefits for Government Agencies

  • Save Staff Time: Reduce the hours spent making manual calls and free up personnel for other duties.
  • Improve Response Speed: Automated alerts mean agencies know about a missed check-in within minutes, not hours.
  • Increase Program Capacity: Serve more residents without increasing staffing costs.
  • Enhance Public Trust: Providing consistent, reliable welfare checks strengthens the community’s confidence in public safety services.
  • Grant Readiness: Agencies using ConfirmOk can show measurable outcomes, making them stronger candidates for public safety and technology grants.

Why Automation Matters

When every minute counts, automated welfare checks give agencies the ability to respond faster and prevent emergencies from becoming tragedies. They also ensure equity of service—every enrolled resident gets the same reliable check-in every day, without gaps caused by shifts, weekends, or staffing changes.

Call to Action

If your agency runs a wellness or reassurance program, or if you’ve been wanting to start one but lacked the manpower, ConfirmOk can launch your program in days—not months. We’ll work with your team to tailor the schedule, contact lists, and alert settings to your community’s needs.

Let’s make sure no resident goes unchecked.

Contact us today to set up a pilot program and see how ConfirmOk can help your agency protect more people, more efficiently.